FAQ

• Hatchback
• Sedan
• SUV
• LUXURY (to be arranged)

FOR RESIDENTS
• Copy of passport
• Copy of Residence Visa
• Copy of UAE Driving License
• Minimum age is 21 years and driver’s license must have been valid for a minimum of 1 year.

FOR TOURIST
• Copy of passport
• Copy of tourist Visa
• Copy of US, Canada, EU, GCC or International Driving License
• Minimum age is 21 years and driver’s license must have been valid for a minimum of 1 year.

As our financing bank does not allow cars crossing UAE border.

Your car comes with an exact rate. However, this does not include other fees or services, such as traffic fine, toll gate fees, accident admin fee etc.

You can collect your rental vehicle at Business Bay Citadel Tower. We also provide delivery & pick up service for a fee of AED 75.00 within Dubai & Sharjah (free delivery at minimum 30 days’ contract, Dubai only). The fees for other Emirates is 200 AED per service.

Just let us know what you are looking for, we would inform you with the cost, upon agreement, we shall add it to your rental charges. We will usually request agreement confirmation via email, sms, whatsupp etc.

Customer Account Details

Only the Renter with his driving license and identification.

Yes, MAZI provides all promotion details to its customer from time to time in our website, social sites and customer emails.

Salik And Fines

All fines will be paid by the Renter.

All fines will be added to your rental invoice and MAZI will pay for it.

The Renter will be charged AED 5.00 for every salik gate crossing and will be added to your invoice.

Price And Billing

A staff of MAZI will send to your email, whats’up or SMS the details of your Rental.

You can pay via bank transfer, deposits through EIB or ENBD ATM/CDM or we can send our staff to your location for cash/card payment.

Damage And Accident

In case of an accident, please ensure first your own safety and then the safety of other parties involved. Inform the police by contacting 999 as well as the ambulance if needed. And lastly contact MAZI .

CDW is a comprehensive insurance you will not be charged any extra fees in case of accident. The fees are AED 300 per rental, and its applicable only for customers more than 25 years old with more than 1-year valid license.

In case of someone hit you, the insurance covered it and will need only just a police report. A minimum of 1500 of Insurance Excess is applicable for any accident. The customer is responsible of all the damages by such accident such as but not limited to loss of income by not leasing the vehicle. And in case of total loss, the customer will pay 20% of vehicle value at the time of rental agreement date.

We provide 24 hours’ service inside Dubai. We will replace your car and return it when fixed.

Collision Damage Waiver Coverage starting price is AED 300 per rental.

Lost and Found

There will be no problem, before we get or give the car, you and Mazi representative will check the whole car inside and out. In case that we found an item we will immediately call you. You can rely on our staff we are straight, honest and solid team.

In case you found items that does not belong to you, please call 054-545-4224 / 055-858-4444.

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